Shipping Policy

At fitnesswearusa.com, we are dedicated to getting your premium Fitness Wear apparel to you as efficiently and reliably as possible. We understand that when you invest in high-quality gear for your training, you want it to arrive in perfect condition and ready for your next workout. This policy outlines our procedures for processing and delivering your order to ensure a seamless experience from our warehouse to your door.

Order Processing

Once you place an order on fitnesswearusa.com, our team immediately begins processing it. Order processing involves verifying your payment information, picking the correct items from our inventory, and preparing them for shipment.

Please note that order processing typically occurs on business days. Orders placed on weekends or public holidays will generally be processed on the following business day. We strive to ensure that every item is carefully inspected for quality before it leaves our facility to guarantee you receive the authentic Fitness Wear standard you expect.

Shipment Confirmation and Tracking

As soon as your order has been packed and handed over to our shipping carrier, you will receive a shipment confirmation email. This email serves as your notification that your package is on its way.

It will contain important details, including your unique tracking number. We highly recommend using this tracking number to monitor the progress of your delivery. This allows you to plan accordingly and be available to receive your package, ensuring it doesn’t sit unattended for long periods.

Delivery Information

We ship to addresses within the United States and select international locations. The total time it takes to receive your order is a combination of the order processing time and the shipping transit time.

Shipping to US Territories and APO/FPO Addresses
We are proud to serve our customers in US Territories and those with APO/FPO addresses. Please be aware that shipments to these locations may be subject to different transit times and carrier regulations compared to standard domestic shipments. We work with our carriers to ensure these packages are routed correctly, but we appreciate your patience as they navigate the necessary logistical channels.

International Shipping
For our global fitness community, we offer international shipping to various countries. When ordering from outside the United States, please keep the following in mind:

  • Customs and Duties: International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost paid at checkout.
  • Local Regulations: We are not responsible for delays caused by customs hold-ups or local regulations in the destination country.

Lost, Stolen, or Damaged Packages

We take the security of your package seriously and partner with reputable carriers to ensure safe delivery. However, issues can occasionally arise once a package is in the carrier’s possession.

Damaged Items
If your package arrives and the contents are damaged, please contact us immediately. We will guide you through the process of filing a claim and getting a replacement sent out to you as quickly as possible.

Lost or Stolen Packages
If your tracking information indicates that your package was “Delivered” but you have not received it, we recommend taking the following steps:

  1. Check the Premises: Look around your porch, garage, lobby, or with neighbors to see if the carrier left it in a secure spot.
  2. Contact the Carrier: Reach out to the shipping carrier directly using your tracking number to inquire about the specific delivery location or GPS coordinates.

If the package is deemed lost by the carrier, please contact our support team. We will do our best to assist you in resolving the issue with the carrier. Please note that fitnesswearusa.com is not responsible for packages stolen after delivery confirmation has been made by the carrier.

Incorrect Shipping Address

It is the customer’s responsibility to enter the correct shipping address at checkout. Please double-check your address details before finalizing your purchase.

If you realize you have made an error in your address, contact us immediately. If the order has not yet been handed over to the carrier, we may be able to update the address. However, if the package has already been shipped, we cannot guarantee that the address can be changed. Packages returned to us due to an incorrect or undeliverable address provided by the customer may be subject to re-shipping fees.

Contact Us

If you have any questions regarding this Shipping Policy or the status of your order that are not answered here, please feel free to reach out to our customer support team through the contact form on our website. We are here to help you get your Fitness Wear gear so you can get back to training.